Common questions, straight answers.

All of Northern and Central New Jersey, the five boroughs of New York City, Westchester County, and Long Island (Nassau and western/central Suffolk). We're based in North Bergen, NJ, minutes from the Lincoln Tunnel and George Washington Bridge. See the full county list on our About page.

All major brands - from everyday names like GE, Whirlpool, Samsung, and LG to high-end lines like Sub-Zero, Wolf, Viking, Miele, Thermador, Bosch, GE Monogram, Gaggenau, and Liebherr. Luxury and built-in appliances are our specialty.

Your technician diagnoses the issue on-site and gives you a flat, all-in quote before any work begins. You approve it or you don't - no hourly meters, no hidden fees. If you approve the repair, the diagnostic fee is applied toward the job.

Yes - every repair is backed by a 90-day warranty on parts and labor. If the same issue comes back within 90 days, we return and make it right at no charge.

Most appointments are scheduled within the same week, and we prioritize refrigeration emergencies - a warm Sub-Zero or a down wine room can't wait. Call for the soonest available window in your area.

Usually. Our vans carry the most common parts for the brands we service, so most repairs are completed same-visit. If a specialty part must be ordered, we'll give you a firm timeline and return as soon as it arrives.

We'll tell you honestly. High-end built-ins are almost always worth repairing - a $400 fix on a $12,000 refrigerator is easy math. For older mass-market units, if a repair doesn't make financial sense, we'll say so and help you plan the replacement.

The brand, model number (usually on a plate inside the door or frame), and a short description of the symptom. Photos help too. The more we know up front, the more likely we arrive with the right part on the van.

Yes - we maintain appliance fleets for buildings and work directly with kitchen designers and contractors on high-end installations across NJ and NY. Email us to set up an account.